Terms & Conditions

Last updated: 23rd December 2025

Business Name: Sweet Tooth Toys
Website: www.sweettoothtoys.co.uk

These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from Sweet Tooth Toys (“we”, “us”, “our”). Please read them carefully before placing an order.

By using our website or placing an order, you agree to be bound by these Terms.

 

1. Company Information

Company name: Sweet Tooth Toys
Registered address: Sundance, 23 Old Wells Road, Shepton Mallet, Somerset, BA4 5XN 
VAT number: GB 763 0161 54
Contact: mail@sweettoothtoys.co.uk 

 

2. Use of Our Website

You agree to use our website for lawful purposes only and must not:

  • interfere with or disrupt the security, functionality, or operation of the website;
  • attempt to gain unauthorised access to our systems, servers, or data;
  • introduce viruses, malware, or any other harmful code.

We reserve the right to update, modify, or discontinue the website, in whole or in part, at any time without notice.

We may suspend or restrict access to the website at any time for maintenance, security reasons, or to protect the integrity of our systems.

Misuse of the website, including any of the actions listed above, may result in legal action or termination of your access.

 

3. Intellectual Property

All content on our website, including images, text, branding, and designs, is owned by or licensed to us.

You may not, without prior written consent from us:

  • copy, reproduce, modify, republish, adapt, alter or in any way or commercially exploit any of the content of this website
  • redistribute any of the content of this website

By submitting an image to us for use on our website, social media platforms, or any related publications, you grant us a non-exclusive, revocable license to reproduce, display, and distribute the image for these purposes. Copyright in the image remains with its original creator. You are solely responsible for obtaining all necessary permissions and rights from the copyright holder prior to submitting the image to us. You may revoke the license granted to us at any time by providing written notice, after which we will cease further use of the image within a reasonable period.

 

4. Eligibility to Purchase

  • You must be at least 18 years old to purchase products from this website.
  • By placing an order, you confirm that you are legally capable of entering into a binding contract under the laws of England and Wales, Scotland, or Northern Ireland.
  • You warrant that all information you provide when ordering, such as contact details, delivery address, and payment information, is accurate, complete, and up-to-date.
  • You are responsible for ensuring your purchase and use of our products comply with applicable UK laws and regulations.
  • You must not make purchases using false information, another person’s identity, or any fraudulent or unauthorised method.
  • We reserve the right to refuse service, cancel orders, or close accounts if fraudulent, abusive, or unlawful activity is suspected.
  • If purchasing on behalf of a business, charity, rescue organisation, or other entity, you confirm that you are authorised to act on its behalf and to bind that entity to these Terms and Conditions.

 

5. Product Information

We make every effort to display accurate product descriptions, colours, and images, but variations may occur. 

  • Colours may vary depending on your device
  • Measurements are approximate
  • Product availability is not guaranteed

All Products are intended for use by dogs only and should be used under supervision. You are responsible for ensuring the suitability of a Product for your dog’s size, breed, age, and chewing habits.

We may update or discontinue products without notice. 

 

6. Prices & Payments

All prices are shown in GBP (£) and include VAT at the current rate of 20%.

You can pay using third-party payment providers such as:

  • Square
  • PayPal

We do not store full payment card details.

Your order is not confirmed until payment is successfully processed. 

We reserve the right to change prices at any time before you place an order.

 

7. Ordering & Contract Formation

Placing an order

When you place an order, you will receive an email confirming we have received it. This email does not mean your order is accepted.

Order acceptance

Your order is accepted when we send a dispatch confirmation email. A contract is formed at that point.

We may reject your order if:

  • The product is out of stock
  • Payment cannot be authorised
  • There is an error in pricing or product information
  • We suspect fraudulent activity

If we reject your order after payment, we will issue a full refund.

 

8. Delivery, Returns, Cancellations & Refunds

Please refer to our section Delivery Info page for information on the following:

  • Dispatch Times and Delivery
  • UK Delivery Costs
  • International Delivery
  • Returns, Cancellations & Exchanges
  • Refunds
  • Faulty or Damaged Items
  • Damaged Deliveries
  • Undelivered Parcels
  • Missing Parcels

 

9. Promotions & Discount Codes

We sometimes offer promotions or discount codes to give you savings on your order. Each promotion or discount code will have its own terms, such as how long it’s valid and what products it can be used on.

Please note:

  • Only one discount code can be used per order.
  • Discount codes can’t be combined with other offers or promotions unless we clearly say otherwise.
  • Discount codes have no cash value, can’t be transferred to someone else, and can’t be exchanged for cash or credit.
  • Some discount codes may apply online only or may not be valid on sale or clearance items.

We may change, pause, or end promotions at any time. If a discount code is used incorrectly or against these terms, we may need to remove the discount or cancel the order.

 

10. Safety & Liability

Serious Responsibility
Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any other liability that cannot legally be limited under UK law.

Other Limitations
To the fullest extent permitted by law, we are not liable for:

  • indirect or consequential losses;
  • loss of profit, business, revenue, or data;
  • harm (including injury) or loss (including damage to property) resulting from misuse or improper use of products
  • harm (including injury) or loss (including damage to property) resulting from failure to follow product instructions or warnings harm or loss from failure to follow product instructions or warnings
  • harm (including injury) or loss (including damage to property) resulting from reliance on guidance, recommendations, or information on our website or communications

Product Use Responsibility

  • Dog toys and leads must be used under appropriate supervision
  • No product is indestructible; regularly inspect for wear or damage and replace if necessary
  • Use products only as intended and follow any instructions or warnings
  • We are not liable for injuries, loss, or damage from misuse, unsupervised use, or failure to follow instructions
  • You are responsible for ensuring products are suitable for your dog’s size, age, breed, and behaviour

Maximum Liability

  • Our total liability for any claim shall not exceed the total amount paid for the relevant product.

 

11. Events Outside Our Control

We are not liable for any failure or delay in performing our obligations if caused by events beyond our reasonable control 

Examples of Events Outside Our Control include:

  • natural disasters (flood, fire, earthquake, storm, etc.)
  • pandemic, epidemic, or public health emergencies
  • terrorism, civil war, riot, or civil commotion
  • government actions, restrictions, or regulations
  • strikes, lockouts, or other industrial disputes
  • power failures, internet or network disruptions, or other utility failures
  • delays or failures by suppliers, couriers, or other third-party service providers

If such an event occurs, we may delay, suspend, or cancel our obligations, including product delivery, without liability.

We will use reasonable efforts to minimise the impact and resume performance as soon as reasonably possible.

 

12. Privacy & Data Protection

We process personal data in accordance with the UK GDPR and Data Protection Act 2018.
Please refer to our Privacy Policy for full details.

 

13. Changes to These Terms

We may update these Terms at any time. Changes will apply to future orders and future use of the website. The updated date at the top will show when changes were last made

 

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

 

15. Contact Us

For questions about these Terms, please contact us at:

Sweet Tooth Toys
Email: mail@sweettoothtoys.co.uk 
Address: Sundance, 23 Old Wells Road, Shepton Mallet, Somerset, BA4 5XN
 

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